Privacy Policy

Tradeline International (Pty)Ltd

Effective Date: 14 May 2026

At Tradeline International, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in accordance with applicable data protection laws, including the Protection of Personal Information Act, 2013 (“POPIA”) of South Africa.

This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you interact with our website, services, and communications.

Information We Collect

We may collect and process the following information:

Personal Information

• Name and surname
• Company name
• Email address
• Telephone number
• Physical address
• Billing and delivery details
• Business Information
• Procurement requirements
• Supplier or customer details
• Shipping and logistics information
• Import/export documentation
• Technical Information
• IP address
• Browser type and device information
• Website usage data
• Cookies and analytics data

How We Use Your Information

We use your information to:

• Respond to enquiries and quotations
• Process procurement and logistics requests
• Deliver products and services
• Improve our website and customer experience
• Communicate regarding orders, shipments, and support
• Comply with legal and regulatory obligations
• Maintain internal records and operational management

Sharing of Information

Tradeline International does not sell personal information.

We may share information with:

• Freight and logistics partners
• Customs clearing agents
• Suppliers and manufacturers
• Financial institutions
• Regulatory authorities where legally required
• Service providers assisting with IT, hosting, or operational support
• All third parties are expected to maintain confidentiality and protect your information appropriately.

Data Security

We implement reasonable technical and organisational measures to safeguard personal information against:

• Loss
• Unauthorised access
• Misuse
• Disclosure
• Alteration or destruction

While we strive to protect all information, no online transmission or storage system can be guaranteed to be completely secure.

Cookies and Website Analytics

Our website may use cookies and analytics tools to:

• Improve website functionality
• Understand visitor behaviour
• Enhance user experience
• Monitor website performance

Users may disable cookies through their browser settings, although some website functionality may be affected.

Retention of Information

We retain information only for as long as necessary to:

• Fulfil operational and contractual obligations
• Meet legal, tax, and regulatory requirements
• Resolve disputes and enforce agreements

Your Rights

In accordance with POPIA, you may:

• Request access to your personal information
• Request correction or deletion of inaccurate information
• Object to certain processing activities
• Withdraw consent where applicable
• Lodge a complaint with the Information Regulator of South Africa

Third-Party Links

Our website may contain links to external websites. Tradeline International is not responsible for the privacy practices or content of third-party websites.

Updates to this Policy

Tradeline International reserves the right to amend this Privacy Policy at any time. Updated versions will be published on our website with the revised effective date.

Contact Information

For any privacy-related enquiries, requests, or concerns, please contact:

📧 info@tradeline-int.co.za 

📞 +27 71 678 1265

Closing Statement

Tradeline International is committed to maintaining the confidentiality, integrity, and security of all client, supplier, and stakeholder information entrusted to us.